Smart Ticket Management: AI-Powered Support Revolution
Learn how SysRI's intelligent ticket categorization, automated workflows, and SLA monitoring are revolutionizing customer support operations.
Customer support has evolved from reactive ticket handling to proactive, intelligent service delivery. SysRI's latest ticket management system represents a quantum leap in support automation.
The Intelligence Behind Smart Tickets
Our AI-powered system analyzes ticket content, customer history, and contextual data to automatically categorize, prioritize, and route support requests.
Revolutionary Features
Dynamic Category Rules Engine
Create sophisticated categorization rules using keyword matching, confidence scoring, and optional severity assignment. Our AI suggests relevant keywords based on your support content, making it easier than ever to set up intelligent routing.
Real-Time SLA Monitoring
Track ticket response and resolution times with configurable warning and critical thresholds. Automatic escalation ensures no ticket falls through the cracks, while real-time dashboards keep managers informed of team performance.
Workflow Integration
Ticket creation and category changes trigger automated workflows, enabling seamless handoffs between support, sales, and other departments. This creates a unified customer experience across all touchpoints.
Attachment Management
Secure S3-based file handling with presigned uploads, ensuring sensitive customer data remains protected while enabling seamless collaboration. Support agents can easily attach screenshots, documents, and other files to tickets.
Industry Applications
From healthcare credentialing workflows to manufacturing supplier delay resolution, our system adapts to industry-specific requirements while maintaining universal best practices.
Healthcare
Credentialing workflows with compliance tracking and regulatory reporting.
Manufacturing
Supplier delay resolution with automated escalation and alternative sourcing.
E-commerce
Order exception management with customer notifications and fulfillment tracking.
Professional Services
Project kickoff workflows with resource allocation and milestone tracking.
Measurable Results
Transform Your Support Operations
Experience the power of AI-powered ticket management with SysRI's intelligent support system.